Channels & routing

Scope

This page is a placeholder generated from the official source file structure.

What to verify

• TODO: Add prerequisites and validation checklist.

Outline (from official headings)

• Key terms
• Session key shapes (examples)
• Routing rules (how an agent is chosen)
• Broadcast groups (run multiple agents)
• Config overview
• Session storage
• WebChat behavior
• Reply context

Further reading

• Official source file: concepts/channel-routing.md